Easy and fast online service
Handle your insurance and investment matters and contact our customer service department through our Web Service at your convenience. Log in using your Finnish banking codes.
How to contact us
Send a message in our Web Service
A simple and safe way for customers to contact us is to send us a message through our Web Service. You can log in to the Web Service using the banking codes of major Finnish banks.
You will receive a response within 48 hours. If you wish, we can also send you an email notification when you receive new messages in the Web Service.
Our Customer Service
+358 200 31190
When retirement approaches
When your retirement is around the corner, we will send you a notice that your pension insurance will begin six to eight weeks prior to your retirement. At that point, you can either begin drawing your voluntary pension insurance or you can postpone its starting date. If you decide to begin drawing your pension, you can also change the monthly amount of your pension.
You do not need to report a change of address to Mandatum Life or Kaleva if all of your insurance-related mail is sent to your home address. Once you have reported a changed address to the Population Register Centre, we will automatically obtain your new address from there.
By using the contact form, you can report a changed address through your own contact person or by calling our Customer Service on 0200 31100 (lnc/mpc).
Prices of calls
When calling Mandatum Life's service numbers starting with "0200", the cost for a call from a Finnish landline is the local network fee and from a mobile phone the mobile fee charged by your operator.
When calling Mandatum Life's, Kaleva's and Innova's service numbers beginning with "010 50", the prices of calls for customers charged by our operator are
- 0.0828 EUR/call + 0.059 EUR/min from a Finnish landline
- 0.0828 EUR/call + 0.1704 EUR/min from a mobile phone
When calling from overseas, the price is determined according to the local operator's prices.
We record some of our customer calls to ensure and
improve the quality of our Customer Service. We use the recordings
when training staff. Recordings may only be handled by
authorised persons who are bound to confidentiality.
Cooperation with Danske Bank
Danske Bank and Mandatum Life have a close cooperation.
You can puchase an Investment Insurance, a capital redemption contract and a Loan Insurance and make changes to your Danske Bank insurance policies in Mandatum Life's Web Service where you can log in from Danske Bank eBanking by choosing "Insurances", or in Danske Bank branches.
Danske Bank Customer Service 0200 2580 (lnc/mnc) is open Mon - Fri 8 a.m. - 8 p.m. When making the call from abroad, please call +358 200 2580 (lnc/mpc)
Kaleva Mutual Insurance Company
Street address: Bulevardi 56, FI-00100 Helsinki
Postal address: P.O. Box 347, FI-00101 HELSINKI, Finland
Telephone: +358 10 515 225
Business ID: 0200628-9
Our Customer Service number
Our Customer Service number for Corporate Customers
Make a web user agreement
As a corporate customer you need to sign a web service user agreement in order to begin using the Web Service. Making a user agreement is easy and enables you to manage your policies conveniently online.
Our Web Service for corporate customers is available in Finnish.