Making a claim

See the instructions on how to file a claim on your insurance. Also remember to include the necessary documents along with your application.

Health and accident insurance

The most convenient way to file a claim on your health and accident insurance is through our Web Service. We begin processing health and accident insurance claims sent to us through our Web Service within a few working days of our Customer Service receiving all of the necessary documents. You can also keep track of the process online.

Disability, serious illness or accidental permanent injury

In the event of a disability, serious illness or accidental permanent injury, fill in the compensation claim form and send it to us through our Web Service as a message attachment, or mail it to us.

Life insurance

For a death claim under a life insurance policy, fill in the claim form and send it to us through our Web Service as a message attachment, or mail it to us.

Primus insurance

For primus insurance claims, please file a claim at the web address if.fi.

Send a message

A simple and safe way for customers to contact us is to send us a message through our Web Service

Call

Our Customer Service number

0200 31100
(lnc/mpc) Mon to Thu 8-18 and Fri 8-17

Give feedback

Give us feedback by clicking the link below

Use this form to make a request for contact. If you are a customer and would like to place an order, send a secure message by logging in to our Web Service or by calling our Customer Service.

Log in to Web Service »

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