Making a claim
See the instructions on how to file a claim on your insurance. Also remember to include the necessary documents along with your application.
Health and accident insurance
The most convenient way to file a claim on your health and accident insurance is through our Web Service. We begin processing health and accident insurance claims sent to us through our Web Service within five working days of our Customer Service receiving all of the necessary documents. You can also keep track of the process online.
Disability, serious illness or accidental permanent injury
In the event of a disability, serious illness or accidental permanent injury, fill in the compensation claim form and send it to us through our Web Service as a message attachment, or mail it to us.
For a death claim under a life insurance policy, fill in the claim form and send it to us through our Web Service as a message attachment, or mail it to us.
For primus insurance claims, please file a claim at the web address if.fi.
Our Customer Service number