Instructions for appeal

If you are unsatisfied with a decision concerning your insurance matter, first contact us.

How to contact us

  • As our customer the most convenient way to contact us is to send us a message through our Web Service. You can log in to the Web Service using the banking codes of major Finnish banks.
  • Call our Customer Service at +358 200 31100 (local network charge/mobile phone charge) between 8 a.m. and 5 p.m. from Monday to Thursday, and between 8 a.m. and 6 p.m. on Fridays. The service number for our corporate customers is +358 200 31190.
  • If you would prefer that we call you, enter your contact information here.

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Postal address

Mandatum Life Insurance Company Limited
P.O. Box 788
FI-00101 Helsinki

The Financial Ombudsman Bureau, Insurance Complaints Board and Consumer Disputes Board

The Financial Ombudsman Bureau provides free advisory services and guidance in applying and interpreting insurance contracts and terms. Operating in connection with the Financial Ombudsman Bureau is the Insurance Complaints Board, which issues statements on, for example, unclear claims cases at no charge.

Financial Ombudsman Bureau
Porkkalankatu 1
Tel. +358 9 6850 120

The Consumer Disputes Board also issues recommendations for settling disputes.

Consumer Disputes Board
P.O. Box 306
Tel. +358 10 366 5200 (switchboard)

Court appeals

Matters can also be resolved in court.
The case must be brought before the Helsinki District Court or the District Court of the municipality in which the complainant is domiciled in Finland. The appeal must be filed within three years after the complainant has received written notification of both the insurance company's decision and the period for filing a complaint.

Send a message

A simple and safe way for customers to contact us is to send us a message through our Web Service


Our Customer Service number

0200 31100
(lnc/mpc) Mon to Thu 8-17 and Fri 8-16

Give feedback

Give us feedback by clicking the link below

Use this form to make a request for contact. If you are a customer and would like to place an order, send a secure message by logging in to our Web Service or by calling our Customer Service.

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