Instructions for appeal
If you are unsatisfied with a decision concerning your insurance matter, first contact us.
How to contact us
- As our customer the most convenient way to contact us is to send us a message through our Web Service. You can log in to the Web Service using the banking codes of major Finnish banks.
- Call our Customer Service at +358 200 31100 (local network charge/mobile phone charge) between 8 a.m. and 5 p.m. from Monday to Thursday, and between 8 a.m. and 6 p.m. on Fridays. The service number for our corporate customers is +358 200 31190.
- If you would prefer that we call you, enter your contact information here.
Mandatum Life Insurance Company Limited
P.O. Box 788
The Financial Ombudsman Bureau, Insurance Complaints Board and Consumer Disputes Board
The Financial Ombudsman Bureau provides free advisory services and guidance in applying and interpreting insurance contracts and terms. Operating in connection with the Financial Ombudsman Bureau is the Insurance Complaints Board, which issues statements on, for example, unclear claims cases at no charge. The dispute must be brought to FINE within three (3) years after the party has received written notification of both the insurance company's decision and the time limit. FINE does not deal with disputes that have been pending or processed by the Consumer Complaints Board or the court.
Financial Ombudsman Bureau
Tel. +358 9 6850 120
The Consumer Disputes Board also issues recommendations for settling disputes.
Consumer Disputes Board
P.O. Box 306
Tel. +358 10 366 5200 (switchboard)
Matters can also be resolved in court.
The case must be brought before the Helsinki District Court or the District Court of the municipality in which the complainant is domiciled in Finland. The appeal must be filed within three years after the complainant has received written notification of both the insurance company's decision and the period for filing a complaint.
Our Customer Service number